Position: Concierge – Alchemy
About: The Concierge position at Holland Residential involves meeting and greeting all visitors and residents of the property, providing exceptional customer support, and offering information about the community. The role requires representing Holland Residential and the community in a professional and friendly manner at all times.
Requirements: Education: High school diploma or equivalent is required; A college degree or related coursework is preferred. Experience: One to two years of customer service or hospitality experience required; Minimum of one year sales experience is preferred. Knowledge, Skills, and Abilities Required: Excellent communications and organizational abilities; Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet; Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance; Ability to deal well with people and develop a positive rapport; Strong diplomacy skills; Good verbal and written communication skills; Independent decision-making ability; Ability to accurately perform basic to intermediate mathematical functions; Initiative and resourcefulness; Strong customer service orientation. Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Physical requirements: Ability to lift or move up to 40 pounds. Equipment: Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier. This position also requires: Position requires individuals to wear appropriate maintenance uniform; Ability to deal well with people and Strong customer service orientation; Hearing and visual ability to observe and detect signs of emergency situations; Fluency in English both verbally and non-verbally.
Benefits: Health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability), retirement savings through our 401(k) with employer match, Supplemental benefits available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA), Employee Assistance Program (EAP), Tuition Reimbursement, Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, Volunteer Time Off (VTO), generous Sabbatical after every 5 years of service, profit share programs, Housing discounts may be available dependent on the property, ownership approval, and unit availability
