Position: Client Services Supervisor
About: SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, SPS’s services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management, in addition to Document Processing Services utilizing leading-edge technologies. The company serves clients in sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience to clients and offers challenging and exciting career opportunities regionally and globally, investing in the professional development of its employees and providing competitive comprehensive benefits and diverse development training programs for career advancement. The company promotes a culture of access, inclusion, equity, and diversity, ensuring fair and equal treatment of all individuals.
Requirements: High school diploma (or equivalent) required; Bachelor’s degree or higher preferred; Minimum of 3+ years of experience in high-level relationship building and operational management; Previous management/supervisor experience overseeing 5-10 employees; Ability to build business relationships and interact effectively with “C” level executives; Solid understanding of selling skills; Exceptional computer skills; Industry-related experience a plus; Driven by client satisfaction, with a proven track record of diplomacy and ownership; Strong integrity and solid business ethics; Strong team approach to account management; Creative strategic thinking and performance; Required to maintain an overall professional appearance and attitude; Adhere to all policies and procedures required
Benefits: Health savings account, Disability insurance, Health insurance, Dental insurance, Paid time off, Employee assistance program, Vision insurance, 401(k) matching, Life insurance, Pet insurance
