Position: Client Care Services Rep (NRF) – Hybrid
About: Northwestern Mutual is a leading financial services company that focuses on helping clients achieve financial security and peace of mind. They prioritize client interests and are committed to diversity and inclusion in the workplace.
Requirements: Associates degree in business or related field or equivalent combination of education and experience; minimum of 1 year related customer service experience with proven customer service skills; advanced knowledge of single risk product or process; basic understanding of multiple risk products or processes; basic understanding of financial planning; strong written and verbal communication skills; ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy; strong organization skills with the ability to prioritize tasks; ability to welcome change and embrace continuous improvement in a fast-paced work environment; a strong desire to continuously learn and improve; strong problem-solving skills and ability to provide options; demonstrated computer experience with solid keyboarding skills and proficiency with current software packages; ability to navigate multiple systems and applications to complete standard requests; successful completion of any required testing
Benefits: flexible work schedules, concierge service, comprehensive benefits, employee resource groups
