Position: Chef de l’Expérience client – Aéroports
About: Air Canada is a renowned Canadian symbol and recently voted the best airline in North America. Join our innovative and diverse team at the forefront of passenger air transport. As the Customer Experience Manager – Airports, you will play a crucial leadership role in realizing our ambition to become one of the top 10 airlines globally, ensuring exceptional customer service and fostering a safe and supportive environment for both customers and team members across various airport operations.
Requirements: High school diploma or equivalent; at least two years of personnel management experience; ability to make tough decisions for integrity, safety, and punctuality; flexibility to work in a 24/7 airport operation environment with shifts, weekends, and holidays; ability to obtain airport-specific badges and seals (Security and USCBP authorizations required); ability to lift 50 lbs, walk long distances, and stand for extended periods; adept at quick and effective decision-making in stressful situations; excellent interpersonal relations; entrepreneurial spirit and autonomy; genuine desire to create a world-class customer and employee experience; adaptability to new technologies and knowledge sharing; Customs seal required, subject to approval by US Customs and Border Protection or equivalent third party; Security and USCBP authorizations required.
Benefits: Ability to work in the selected country upon job offer; opportunity to promote diversity and inclusivity in a healthy and rewarding work environment.
