Position: Cage & Player Services Supervisor
About: The Cage and Player Services Supervisor oversees and manages the day-to-day operations of the Player Services department, ensuring adherence to all departmental SOPs, guest service standards, and compliance regulations. The role requires self-motivation, attention to detail, and the ability to work with minimal supervision.
Requirements: High School diploma or GED required; Must be twenty-one (21) years of age or older; Associate’s Degree in Related field OR Two (2) years’ Supervisory experience OR One (1) year experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality Department OR Two (2) years’ experience in the hiring position’s Department; Two (2) years of high volume cash handling experience; Proficiency with 10 key calculator; Proficient in math; Knowledge in Microsoft Word and Excel programs; Experience working with coin and currency counters; Must successfully pass job interview, including a guest service audition; Must be able to lift a minimum of 50 pounds; Must be able to get along well with all levels of the organization; Excellent oral and written English communication skills; Must be able to walk or stand for 100% of assigned shift; Willing to travel and participate in training as recommended or required; Willing and able to work various hours and shifts, including nights, weekends, and holidays; Must have an Occupational License pursuant to the Illinois Gaming Act
Benefits: Paid time off, Health insurance, Employee discounts, 401(k) retirement plan, Training and development opportunities
