Position: Assistant Guest Services Manager
About: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.
Requirements: Makes sure that all her/his subordinates comply with their respective core standards & culture standards; Is responsible for the Lobby Lizard program; Is accountable for being a highly visible individual in the lobby that well represents the Executive Management; To be involved in handling guests complaints; To check that glitches follow ups are happening and done in a timely fashion; To greet current glitch guests upon departure; To attend the weekly banqueting meeting; To coordinate with the Group Manager the groups logistical needs that are linked with the Guest Services Department; To coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Services Department; To escort as many possible V.I.P., SA during her/his shift; To coordinate the Curbside program; To adjust her/his own schedule in order to maximize her/his visibility when most needed; To designate a supplant when she/he is not working; The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
Benefits: Free parking, Health insurance, Dental insurance, Tuition reimbursement, Employee assistance program, Vision insurance, Life insurance
