Position: Assistant General Manager
About: Under the general direction of the Assistant Director of Housing Dining Residential Operations or the Associate Director of Housing-Dining, the Assistant General Manager position provides leadership for all aspects of meal preparation and customer service in a Residential Dining Restaurant. The role supervises managerial, career, and casual staff, overseeing all operational services and maintaining fiduciary responsibility for the department’s budget. Responsibilities include ensuring friendly customer service, high-quality food, and excellent presentation while promoting a positive image and maintaining good customer relations at all levels. The position also fosters positive team relations, coordinating production, scheduling, training, communication, and overall operations. The ability to independently prioritize tasks and duties is essential to meet departmental strategic goals and profitability targets. Additionally, the role requires active interaction with team members and guests in a high-volume dining environment, as well as carrying out other responsibilities as assigned by management.
Requirements: 4-6 years experience in hospitality or restaurant management; or an equivalent combination of education and experience. (Required); Communication Skills: Read, write, and speak English effectively to prepare reports, schedules, and conduct unit business. (Required); Food Safety Knowledge: Understand food safety rules and health standards in food production areas. (Preferred); Staff Supervision: Supervise, delegate, and motivate staff to achieve departmental goals efficiently. (Preferred); Analytical Skills: Analyze administrative and technical problems, identify solutions, and formulate conclusions. (Preferred); Organizational Skills: Organize and monitor assignments to complete work amidst changing priorities and deadlines. (Preferred); Interpersonal Skills: Interact tactfully with diverse personnel and the public, including students. (Preferred); Adaptability: Perform effectively under fluctuating workloads, including overtime and varying shifts. (Preferred); Guest Interaction: Engage effectively with guests and team members in a high-volume setting using active listening and problem-solving techniques. (Preferred); Technical Proficiency: Utilize software such as Word, Excel, Kronos Time Keeping, and food production management systems. (Preferred); Budget Management: Prepare and analyze budgets and control costs effectively. (Preferred)
Benefits: Competitive salary based on experience, Comprehensive benefits package, Opportunities for growth and advancement, Positive work environment, Training and development opportunities
