Position: Assistant Front Office Manager
About: W Hotels, located at 2201 Collins Avenue in Miami Beach, Florida, is seeking an Assistant Front Office Manager to join their team. The role involves assisting in the administration of front office functions, supervising staff, and ensuring efficient check-in and check-out processes to maximize guest and employee satisfaction while enhancing departmental financial performance. W Hotels is renowned for its commitment to igniting curiosity and expanding worlds, offering a culture of reinventing luxury norms globally.
Requirements: High school diploma or GED; 2 years experience in guest services, front desk, or related professional area. OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Strong interpersonal and communication skills; ability to lead, influence, and encourage others; sound decision-making abilities; integrity and honesty; staff management experience; commitment to ensuring exceptional customer service and satisfaction; familiarity with front office policies and procedures.
Benefits: Employee stock purchase plan at 15% discount, Comprehensive health care benefits, 401(k) plan with up to 5% company match, Accrued paid time off, Life insurance, Group disability insurance, Travel discounts, Adoption assistance, Paid parental leave, Health savings account (except for positions based out of or performed in Hawaii), Flexible spending accounts, Tuition assistance, Pre-tax commuter benefits, Other life and work wellness benefits
