Position: Assistant Clubhouse Manager
About: WILLOW CREEK COUNTRY CLUB is seeking an enthusiastic Assistant Clubhouse Manager to join their team. The primary responsibility of this role is to provide excellent customer service and create exceptional experiences for club members.
Requirements: Minimum of 2 years managing in a Restaurant or Banquet setting; Experience in training, mentoring, disciplining and overseeing a team of 25-35 employees during fall, winter, and spring season, a team of 50-60 employees during the summer season (golf season); Skilled at managing multiple departments during the summer season, including Restaurant, Events, and Snack Bar; Flexible availability with a willingness to workdays, nights, weekends, and holidays as needed; Strong organizational skills with a keen eye for detail, able to follow instructions effectively, capable of delegating tasks, and providing clear, straightforward direction to team members; Capable of booking, planning, and managing events alongside the Banquet Captain and staff; Capable of managing on-the-floor operations while also handling administrative tasks; Skilled in creating staff schedules that align with employee availability and business needs, while staying within budget; Experience with Northstar Club Management Software is preferred but not mandatory; Experience with timecard approvals and payroll processing, experience with Paylocity is a plus but not required; Capable of designing food and drink menus with precise pricing, setting up buttons in the POS system; Responsible for conducting monthly beverage inventory and weekly ordering of beverages and select food items; Mid to high-level wine and liquor knowledge is preferred but not mandatory; Proficient in using Microsoft Outlook, Teams, Word, and Excel; Committed to daily staff training and continuously seeking improvements to enhance the dining experience for Members; Professional appearance and demeanor; Outgoing personality with comfort in speaking at employee meetings and engaging with Members; Ambitious and eager to advance in your career; A diplomatic team player who builds strong relationships with Members, guests, Committees, the Board of Directors, and fellow staff; Friendly and approachable, ready to address concerns from both Members and staff in a timely and effective manner; A confident, resourceful leader with high energy and a proactive attitude; Passionate about delivering value and ensuring Member satisfaction, always looking for ways to enhance their experience; Highly organized and detail-oriented, with the ability to multitask and perform well under pressure; Available to work late to finalize billing for events (Member Events, Weddings, Corporate) and assist with closing the Restaurant End of the Day Report; Available to stay late to secure and arm the building
Benefits: Health and dental insurance, 401(k) matching after your first year, Paid vacation as outlined in the employee manual, Cell phone reimbursement, Free meals while you’re on shift, Yearly End of the Year Bonus, Golf and swimming pool privileges on Mondays
