Position: Air Concierge – Part Time Seasonal – SLC
About: Signature Aviation is the world’s largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.
Requirements: Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members; Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures; Marshal incoming and departing general aviation aircraft in accordance with Company standards; Identify crewmembers, passengers, visitors and vendors in accordance with the Company’s security procedures; Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio; Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper; Resolve customer requests, questions and concerns regarding the Company’s services or products; Transport customers by vehicle to and from airport terminal and local hotels as needed; Escort crew and passengers to and from aircraft; Assist customers with loading and unloading baggage as needed; Assist with taking fuel orders, catering and ground transportation as needed; Assist crew or passengers with directions or recommendations for food, lodging, etc; Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets; Perform Signature Gold Cap Service if requested by customer; Contact customers by verbal or written communications thanking them for using Signature Flight Support; Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris; Assist Line Service Technicians and Customer Service Representatives as needed.
Benefits: Employee discount on food and beverages, 401(k), Flexible work schedule conducive to work-life balance, Comprehensive health insurance
