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Maître D’ - The Ben Hotel, Autograph Collection
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Unlimited paid time off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
short-term disability
Tuition Reimbursement
Employee assistance program
Employee Referral Bonus
Job Description
The Ben Autograph Collection hotel, located at 251 N Narcissus Ave, West Palm Beach, Florida, is a distinguished member of the Autograph Collection under Marriott International. This collection is known for its portfolio of individually unique and upscale hotels that cater to travelers seeking memorable, bold, and personalized guest experiences. The Ben hotel exemplifies this ethos by offering a blend of polished confidence and vibrant elegance through its carefully curated food and beverage spaces such as Proper Grit and Spruzzo. Operated by Concord Hospitality Enterprises Company as an independent franchisee, The Ben prides itself on delivering hospitality that transcends transactional... Show More
Job Requirements
- High school diploma or equivalent
- Two to five years of experience in upscale or luxury dining
- Prior leadership or supervisory experience
- Strong knowledge of restaurant operations, reservation systems, and guest management
- Excellent interpersonal and communication skills
- Ability to stay composed in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Physical ability to lift 20 to 40 pounds and be mobile for most of the shift
- Ability to stand continuously and navigate stairs
- Capability to work in varying temperature conditions indoors and occasionally outdoors
Job Qualifications
- High school diploma or equivalent required
- Two to five years of experience in upscale or luxury dining environments
- Prior leadership or supervisory experience strongly preferred
- Strong understanding of restaurant operations, reservations systems, and guest flow
- Excellent interpersonal, communication, and decision-making skills
- Ability to remain composed and effective in high-volume environments
- Demonstrated ability to lead, coach, and engage teams
- Flexible availability including evenings, weekends, and holidays
Job Duties
- Ensure a warm, professional, and polished guest arrival experience that sets the tone for the meal period
- Anticipate guest needs and personalize interactions to enhance satisfaction and loyalty
- Oversee VIP recognition, special occasions, and preference awareness
- Respond to guest concerns and service recovery opportunities with empathy and discretion
- Maintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standards
- Manage reservations, seating strategy, waitlists, and table assignments
- Control and adjust pacing and guest flow based on volume, staffing, and kitchen capacity
- Make real-time operational decisions to balance guest experience with business needs
- Partner with Food & Beverage Managers and culinary leadership to align service execution
- Recruit, schedule, train, and develop the Host and Hostess team
- Set and enforce standards for greeting, communication, appearance, and guest interaction
- Provide ongoing coaching, feedback, and performance management
- Support associate engagement, accountability, and retention
- Support pre-shift meetings by communicating reservations, VIP notes, and pacing expectations
- Serve as a role model and mentor for front-of-house service excellence
- Collaborate cross-functionally to ensure consistency across the guest journey
- Review guest feedback and identify opportunities for service improvement
- Ensure compliance with brand standards, health regulations, and safety procedures
- Support training initiatives and service process enhancements
- Uphold The Ben Hotel’s culture, values, and service philosophy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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