Job Overview
Compensation
Hourly
Exact $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Career development opportunities
Job Description
Comcast is a leading global media and technology company that brings together the best in entertainment and online experiences. As a Fortune 50 company, Comcast drives innovation across a variety of exciting businesses, creating a dynamic work environment for employees. With a broad range of career opportunities available at multiple locations and disciplines, Comcast fosters a culture of teamwork, forward-thinking, and dedication to delivering cutting-edge products and services to millions of customers every day. The company is known for its commitment to excellence and embraces a fast-paced environment where employees can thrive by bringing their passion for technology and customer service to life. Comcast's vision is to revolutionize multiple industries and to lead the future of media and technology, providing employees with a chance to fast-forward their careers within an industry leader that values inclusivity and innovation.
The Retail Service Associate (RSA) role at Comcast is designed to support the store team in delivering an exceptional customer experience related to mobile technology, operations, and transactional activities. This position acts as a go-to technical and operational resource within the store, responsible for maintaining a clean, organized, and efficient environment. The RSA is pivotal in assisting customers with mobile activations, troubleshooting, and education, ensuring they leave the store confident and enthusiastic about their new Comcast products and services. With a base pay of $15.00 per hour, this role offers a fantastic opportunity for individuals at the entry to early-career stage in a highly collaborative, customer-centric retail setting. An RSA helps customers with everything from activating new devices or bringing their own device (BYOD) to troubleshooting complex mobile issues, transferring contacts and media, and renewing device warranties.
The role extends beyond technical support to include operational functions such as processing returns and exchanges, assisting with warranty claims, and maintaining the overall appearance and functionality of the store. You will also be responsible for facilitating on-demand deliveries, staging orders accurately, and looking for upsell opportunities to enhance customer satisfaction and drive incremental sales. Participating actively in the Net Promoter System, you collaborate with the team to share feedback, resolve issues, and drive overall excellence in customer experience.
As part of Comcast's culture, RSAs are expected to uphold the company's Operating Principles, promoting digital options at every interaction and continuously learning about Comcast's products, services, and digital tools. The position emphasizes teamwork and an openness to new ideas, ensuring that results are achieved through collaboration and integrity. This role requires enthusiasm, resilience, problem-solving skills, and a customer-focused approach, offering the chance for professional growth in a company that supports its employees through comprehensive benefits and total rewards. With opportunities for bonuses or commissions depending on the position, you will be rewarded not only financially but also through continuing education and a supportive work environment that champions diversity and inclusion.
The Retail Service Associate (RSA) role at Comcast is designed to support the store team in delivering an exceptional customer experience related to mobile technology, operations, and transactional activities. This position acts as a go-to technical and operational resource within the store, responsible for maintaining a clean, organized, and efficient environment. The RSA is pivotal in assisting customers with mobile activations, troubleshooting, and education, ensuring they leave the store confident and enthusiastic about their new Comcast products and services. With a base pay of $15.00 per hour, this role offers a fantastic opportunity for individuals at the entry to early-career stage in a highly collaborative, customer-centric retail setting. An RSA helps customers with everything from activating new devices or bringing their own device (BYOD) to troubleshooting complex mobile issues, transferring contacts and media, and renewing device warranties.
The role extends beyond technical support to include operational functions such as processing returns and exchanges, assisting with warranty claims, and maintaining the overall appearance and functionality of the store. You will also be responsible for facilitating on-demand deliveries, staging orders accurately, and looking for upsell opportunities to enhance customer satisfaction and drive incremental sales. Participating actively in the Net Promoter System, you collaborate with the team to share feedback, resolve issues, and drive overall excellence in customer experience.
As part of Comcast's culture, RSAs are expected to uphold the company's Operating Principles, promoting digital options at every interaction and continuously learning about Comcast's products, services, and digital tools. The position emphasizes teamwork and an openness to new ideas, ensuring that results are achieved through collaboration and integrity. This role requires enthusiasm, resilience, problem-solving skills, and a customer-focused approach, offering the chance for professional growth in a company that supports its employees through comprehensive benefits and total rewards. With opportunities for bonuses or commissions depending on the position, you will be rewarded not only financially but also through continuing education and a supportive work environment that champions diversity and inclusion.
Job Requirements
- High school diploma or GED
- 0-2 years of relevant work experience in customer service or retail
- ability to provide excellent customer service
- basic understanding of mobile devices and technology
- strong communication skills
- ability to troubleshoot technical issues
- self-motivated and able to work in a fast-paced environment
- ability to handle multiple tasks efficiently
- willingness to learn and adapt to new technologies
- ability to work collaboratively within a team
- adherence to company policies and operating principles
Job Qualifications
- High school diploma or GED
- 0-2 years of relevant work experience
- strong customer service skills
- basic technical knowledge of mobile devices and connectivity
- ability to troubleshoot and resolve device issues
- excellent communication skills
- problem-solving and critical thinking abilities
- self-motivated with a strong work ethic
- teamwork and collaboration skills
- enthusiasm for learning new technologies
- familiarity with retail operations
- professional integrity
Job Duties
- Provide a white-glove experience activating new devices or BYOD to the network
- guide customers through tablet setup and connectivity options
- support activation and pairing of wearable devices
- educate customers on accessories and add-ons that enhance their experience and drive incremental revenue
- demonstrate strong understanding and enthusiasm for technology and act as a go-to resource
- troubleshoot and resolve complex device or service issues
- assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
- assist customers with transferring contacts, emails, and media
- provide password resets with appropriate credential verification
- activate and configure SIM or eSIM for device connectivity
- perform in-depth diagnostics to identify and resolve issues
- process returns or exchanges in compliance with company policies
- assist with warranty claims and replacement processes
- maintain clean and accessible devices, counters, accessories, and walkways
- fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups
- provide hands-on demonstrations of devices and features to enhance value
- support store resets for proper merchandising and operational readiness
- maintain visual standards and product placement
- inspect back-of-house inventory for cleanliness and security
- facilitate quick device swaps
- understand and follow Comcast Operating Principles
- own the customer experience and promote digital options
- be an enthusiastic learner and advocate of Comcast products and services
- participate in the Net Promoter System including huddles, callbacks, and feedback loops
- drive results and operational excellence
- foster and support a culture of inclusion
- do what’s right for customers, teammates, communities, and investors
Job Criteria
Experience
No experience required
Job Location
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