Guest Service Expert

The Ritz-Carlton, located in Miami, Florida, is an iconic luxury hotel brand part of Marriott International's prestigious portfolio. Known worldwide for its exceptional service and refined hospitality, The Ritz-Carlton sets the global standard for luxury experiences that guests remember long after their stay. With numerous award-winning properties across the world, The Ritz-Carlton prides itself on creating thoughtful, compassionate, and memorable moments through a team of highly dedicated hospitality professionals. This prestigious brand continually champions a culture of empowerment, creativity, and care, attributing its global leadership in luxury hospitality to this approach.

At The Ritz-Carlton in Miami, we are inviting enthusiastic individuals to join our team as Guest Service Experts, a non-management, full-time position designed to foster remarkable guest experiences. Our Guest Service Experts are instrumental in creating a memorable dining environment, where the focus extends beyond just food and drinks to include impeccable service and genuine interactions. This role is vital in ensuring each guest feels valued and enjoys a seamless experience, turning routine transactions into unique moments. As part of this role, you will engage in a variety of tasks including setting tables, communicating effectively with the kitchen staff, serving guests with professionalism, and maintaining cleanliness in work areas to uphold the highest standards. Physical activity is a key aspect of this position, requiring prolonged periods of standing, walking, and moving across uneven or slippery surfaces, as well as manual handling tasks like lifting and carrying.

This position provides an excellent opportunity for those looking to start or advance their careers in the hospitality sector, especially within a renowned luxury brand. The role supports a positive workplace culture based on safety, adherence to company policies, maintaining quality standards, and fostering professional appearance and communication. We require candidates to have at least a high school diploma or GED, with less than one year of related experience acceptable for entry into this role. Supervisory experience or certifications are not mandatory, making this position accessible to a broad range of applicants.

Joining The Ritz-Carlton means becoming part of a dynamic team that embodies 'Gold Standards'—a foundation of service values and promises that guide every action within the company. These standards include commitment to excellence, care for associates, and dedication to guest satisfaction. We offer an environment where diversity is celebrated, and all associates are valued for their unique backgrounds and perspectives. This inclusion fosters success and growth, enabling each team member to reach their full potential while contributing to the luxury experience that defines The Ritz-Carlton brand. Given the brand's commitment to equal opportunity employment, we encourage candidates from all backgrounds to apply, ensuring compliance with non-discrimination laws and policies.

If you are passionate about delivering exceptional experiences and aspire to work within a globally recognized luxury hospitality environment, The Ritz-Carlton in Miami offers a unique platform to develop and showcase your talents. Here, you can belong to an amazing global team, begin your purpose, and become the best version of yourself while contributing to the unforgettable experiences that make The Ritz-Carlton a leader in luxury service worldwide.