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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $94,000.00 - $126,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Training and Development
Job Description
Marriott International is a global leader in the hospitality industry, revered for its dedication to exceptional service, innovation, and cultural diversity. With an extensive portfolio that includes luxury brands such as W Hotels, Marriott International offers guests unparalleled experiences around the world. W Hotels, a distinctive brand within Marriott's portfolio, is famed for its vibrant, forward-thinking approach to luxury hospitality, igniting curiosity and expanding the worlds of guests through unique experiences and stylish accommodations. Located in the heart of Austin, Texas, the W Austin hotel combines urban sophistication with an energetic vibe, making it a premier destination for business gatherings,... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years of relevant experience in event management, food and beverage, sales and marketing, or related professional field
- OR Associate degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years of relevant experience
- Proven leadership and organizational skills
- Strong verbal and written communication abilities
- Ability to manage budgets and financial aspects of events
- Competency in coordinating complex or high-profile events
- Knowledge of safety protocols and emergency procedures
- Availability to work full time at the W Austin location
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proven ability to manage multiple events and projects simultaneously
- Competence in budget management and revenue optimization
- Experience in guest relations and customer service excellence
- Ability to work effectively with cross-functional teams and vendors
- Knowledge of safety and emergency procedures relevant to event management
Job Duties
- Assigns all events turned over to Event Planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and ensures staff training in departmental and property emergency procedures
- Leads execution of activities to support Event Management strategy
- Reviews scheduled events with direct reports to troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups impacting property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact is significant
- Leads catering menu development process
- Champions all standards, policies and procedures for the Event Planning team
- Leads Event Management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action to improve guest satisfaction
- Displays leadership in guest hospitality and creates positive guest relations atmosphere
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops relationships with outside vendors to enhance event experience and increase revenue
- Consults with customers to determine event objectives and requirements
- Establishes customer service guidelines and ensures employee understanding
- Ensures ongoing training for employees to meet guest expectations
- Observes employee service behaviors and provides feedback
- Reviews staffing levels to meet guest service and planning needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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