Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
Sunshine Retirement Living is a well-established company specializing in providing comprehensive and compassionate retirement living services. As a leader in the senior living industry, Sunshine Retirement Living is dedicated to creating welcoming communities where seniors can thrive with dignity, comfort, and security. The company offers a variety of living options including independent living, assisted living, and memory care communities, all designed to meet the diverse needs and preferences of its residents. Focused on delivering excellent care and quality service, Sunshine Retirement Living fosters an inclusive and supportive environment for both residents and employees. The company prides itself on its commitment to professionalism, respect, and adherence to high standards in all aspects of its operations.
The role of Concierge for the Day Shift at Sunshine Retirement Living is vital to the daily operations of the community. This is an hourly, non-exempt position supervised by either the Executive Director or the Business Office Administrator. The Concierge serves as the first point of contact for residents, guests, and visitors, managing the reception desk and ensuring that all interactions are handled with courtesy and professionalism. Responsibilities include monitoring telephone and fax systems, responding to resident call and exit alarm systems, and performing clerical duties as assigned. The Concierge also plays a key role in maintaining a safe and welcoming atmosphere by conducting security checks and assisting residents with various needs.
This position requires excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service. The successful candidate will be able to work independently while also contributing positively to a team environment. In addition to managing routine front desk tasks, the Concierge may assist with refreshments during mealtimes and ensure that the lobby and community entrance areas are clean and inviting. The role demands the ability to handle emergency procedures promptly and effectively, including contacting emergency services when necessary.
Sunshine Retirement Living values employees who demonstrate reliability, a respectful demeanor, and a professional appearance. The company is committed to providing a fair and equitable workplace and supports employee growth and development within the industry. This position does not carry supervisory responsibilities but offers an opportunity to be an integral part of a caring community dedicated to enriching the lives of seniors. The role also embraces adherence to confidentiality policies regarding business and resident information, emphasizing the importance of trust and professionalism.
Overall, the Concierge position at Sunshine Retirement Living is an integral role that supports the operational success of the community by ensuring seamless communication and a positive experience for all residents and visitors. As part of a reputable organization dedicated to enhancing the quality of life for seniors, this role offers a meaningful and rewarding career path in the senior living sector.
The role of Concierge for the Day Shift at Sunshine Retirement Living is vital to the daily operations of the community. This is an hourly, non-exempt position supervised by either the Executive Director or the Business Office Administrator. The Concierge serves as the first point of contact for residents, guests, and visitors, managing the reception desk and ensuring that all interactions are handled with courtesy and professionalism. Responsibilities include monitoring telephone and fax systems, responding to resident call and exit alarm systems, and performing clerical duties as assigned. The Concierge also plays a key role in maintaining a safe and welcoming atmosphere by conducting security checks and assisting residents with various needs.
This position requires excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service. The successful candidate will be able to work independently while also contributing positively to a team environment. In addition to managing routine front desk tasks, the Concierge may assist with refreshments during mealtimes and ensure that the lobby and community entrance areas are clean and inviting. The role demands the ability to handle emergency procedures promptly and effectively, including contacting emergency services when necessary.
Sunshine Retirement Living values employees who demonstrate reliability, a respectful demeanor, and a professional appearance. The company is committed to providing a fair and equitable workplace and supports employee growth and development within the industry. This position does not carry supervisory responsibilities but offers an opportunity to be an integral part of a caring community dedicated to enriching the lives of seniors. The role also embraces adherence to confidentiality policies regarding business and resident information, emphasizing the importance of trust and professionalism.
Overall, the Concierge position at Sunshine Retirement Living is an integral role that supports the operational success of the community by ensuring seamless communication and a positive experience for all residents and visitors. As part of a reputable organization dedicated to enhancing the quality of life for seniors, this role offers a meaningful and rewarding career path in the senior living sector.
Job Requirements
- Must be 18 years of age
- ability to work with little supervision and maintain high performance and customer service
- demonstrated ability to communicate effectively in English verbally and in writing with residents, guests, and staff
- meet state-related requirements if applicable
- ability to work in a team setting
- maintain a positive, respectful, and professional approach with coworkers and residents
- keep all business and operations information confidential
- possess organizational skills and problem-solving ability
- excellent customer service and public relations skills
- ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
- ability to periodically move on foot in the community for security checks and resident assistance over long distances or periods
- preferred experience in computer use and relevant software applications
- experience with multi-line telephone systems
- successfully pass criminal record clearance, health screening, and TB clearance if applicable
Job Qualifications
- Must be 18 years of age or older
- ability to work with little supervision
- effective communication skills in English, both verbal and written
- ability to work in a team setting
- maintain a positive, respectful, and professional approach
- ability to keep business and operations information confidential
- organizational skills and ability to problem solve
- excellent customer service and public relations skills
- ability to work under time constraints and meet deadlines
- experience in computer use and relevant software applications preferred
- experience with multi-line telephone system preferred
- satisfactory clearance of criminal record, health screening, and TB clearance as applicable
- maintain certifications such as First Aid if required
Job Duties
- Staff the reception desk continuously during assigned period
- arrange coverage of reception desk during break and lunch periods
- graciously greet all visitors and politely assist them as necessary
- politely assist residents and guests or contact appropriate employee for assistance
- maintain detailed resident and guest register, daily communication log entry, and complete daily checklist log
- notify staff if resident is taken out of the building and monitor front door to ensure residents do not exit without proper supervision
- maintain a clean and safe workspace, community entrance, lobby, and hydration station
- prepare refreshments and pour coffee in dining room during mealtimes as needed
- sort and direct mail to managers, residents, or forward to family
- help organize guest meal counts and record coupons or payment from residents
- promptly and courteously answer telephone and direct incoming communications
- monitor fax machine and direct incoming communications
- monitor and respond to resident call and exit alarm systems, handle emergency procedures, contact 911 if necessary, notify management and families
- perform clerical duties as directed
- notify Maintenance Department of community or resident maintenance requests and perform maintenance duties if maintenance unavailable
- maintain inventory control system for office supplies and notify manager of needed items
- perform simple routine maintenance of office equipment
- represent the community professionally to coworkers, visitors, and residents
- perform other duties as assigned by supervisor
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
