Concierge

Invited is a prominent leader in the hospitality and service industry, established in 1957 with the goal of building lasting relationships and enriching the lives of members, guests, and over 17,000 team members nationwide. As the largest owner and operator of private clubs across the United States, Invited oversees more than 130 country clubs, city clubs, and athletic clubs, each offering a variety of first-class amenities. These amenities include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. The company values an inclusive culture where every employee's contribution helps drive success and create memorable experiences for its members and guests. Invited takes pride in its commitment to fostering a welcoming atmosphere and delivering exceptional service that exceeds expectations.

The role of Concierge at Invited is a vital position within the Member Experience team, designed to provide exceptional service and foster lasting connections with club members. This full-time position focuses on enhancing every member's visit by managing communications such as phone calls, reservations, and emails with professionalism and warmth. The Concierge acts as a liaison for members and guests, ensuring seamless service from the moment they engage with the club until the conclusion of their visit. This role demands a commitment to personalized service, attention to detail, and enthusiasm for promoting the club’s offerings, events, and services through various channels including outreach calls, social media, and direct member communications.

Responsibilities include managing daily inquiries, promoting club events and services, ensuring reservation accuracy, and supporting engagement initiatives such as member recognition on special occasions. The Concierge ensures that all member interactions reflect the club’s core values of Warm Welcomes, Magic Moments, and Fond Farewells, contributing significantly to member satisfaction, loyalty, and retention. This role requires collaboration with other departments to coordinate services and maintain a clean, welcoming environment at the club’s front desk and surrounding areas. Reporting to the Member Experience Director, the Concierge is a key contributor to maintaining a vibrant and engaging club atmosphere.

Invited offers a comprehensive Total Rewards package to full-time employees, which includes medical, dental, and vision coverage, life insurance, short- and long-term disability insurance, a 401(k) retirement savings plan, as well as generous paid time off and leave programs. The company fosters growth and development by encouraging employees to pursue professional certifications and skills enhancement. The work schedule for the Concierge position includes weekends and holidays, with flexibility to support club events and member needs. By joining Invited, candidates become part of a dynamic team that values excellence, community, and a culture of inclusivity that empowers employees to thrive and create unforgettable experiences for members.