Concierge Full Time (Monday thru Friday)

Longhorn Village is a distinguished not-for-profit retirement community located in Austin, Texas, recognized as the Best of Austin in 2022. This Texas-born and bred community offers a Life Care contract that ensures independent living for its residents alongside a comprehensive range of on-site care options including assisted living, memory care, skilled nursing, and rehabilitation. Their mission is to provide a vibrant living environment combined with exceptional care for active-minded senior adults, making it a highly sought-after community for seniors seeking a holistic and supportive lifestyle. Longhorn Village prides itself on a long-standing tradition of service excellence and a deep commitment to the well-being of its residents. It thrives on fostering a warm, engaging, and inclusive atmosphere where seniors can enjoy their independence while having access to high-quality health and personal care services as needed.

The community is currently seeking a dedicated Concierge or Receptionist to join their award-winning team. This full-time role involves serving as the first point of contact for residents, visitors, and staff, handling all incoming communications, as well as providing administrative support to ensure smooth operation within the community. The ideal candidate will demonstrate a strong positive attitude towards customer service and possess a genuine interest in geriatric care. They must be able to motivate themselves while maintaining strong relationships with both staff and residents, and work creatively and diligently towards achieving the facility's operational goals. This position requires someone who can handle multiple priorities with professionalism and composure, especially in a dynamic and sometimes high-pressure environment.

As a Concierge or Receptionist at Longhorn Village, you will be responsible for managing incoming phone calls, directing them appropriately, taking and delivering messages, greeting and guiding visitors and residents, and distributing business and inner office mail during evenings, weekends, holidays, and other assigned times. You will maintain various records related to resident information and possess thorough knowledge of emergency procedures and security protocols to ensure the safety and well-being of all community members. This position also plays a key role in upholding the hospitality promises of Longhorn Village by delivering exceptional service to residents, families, associates, and vendors.

This role requires close attention to detail and the ability to perform tasks such as assuring medication and transportation keys are securely locked, sorting and delivering mail, updating the community's in-house television channel, monitoring weather conditions relevant to community safety, and maintaining compliance with OSHA safety standards. Candidates must be capable of responding effectively to calls, including those made by individuals with hearing impairments using specialized devices, showcasing adaptability and sensitivity to diverse communication needs. Working collaboratively with other departments to assist with various tasks also forms an important part of the Concierge's daily responsibilities.

Longhorn Village values its employees and offers comprehensive benefits for full-time team members working 30 or more hours per week. These benefits include medical, dental, and vision insurance, health savings and flexible spending accounts, short-term disability, accident and life insurance, paid time off, a 403B retirement savings plan with discretionary employer contributions, an employee assistance program, and a discount meal program. The community fosters a supportive workplace where employees are empowered to contribute to a thriving environment that benefits both residents and staff alike.