Lead Concierge | Luxury Residential | Hospitality Leadership

America's Hospitality Group is a prominent hospitality management company specializing in luxury residential communities and premier residential properties across the Dallas, Texas market. With a portfolio that currently services eight prestigious properties, America's Hospitality Group is committed to delivering outstanding resident and guest experiences through exceptional service standards and a dedicated team of hospitality professionals. As a growing company in the hospitality sector, it emphasizes professional development, ongoing training, and leadership opportunities for its employees, ensuring a supportive and dynamic workplace environment.

The Lead Concierge role at America’s Hospitality Group is a crucial leadership position focused on maintaining the highest standards of service at one of its luxury residential communities in Dallas. This full-time opportunity offers a competitive wage of $18 to $19 per hour and requires immediate availability, with active interviews currently underway. The role is designed for an experienced hospitality professional who not only excels in providing exceptional service but also possesses strong leadership and team-coaching abilities.

As the Lead Concierge, you will play a hands-on role managing front-of-house operations. Your responsibilities will include leading and supporting the concierge team during assigned shifts to maintain seamless service delivery. You will be responsible for training and onboarding new concierge team members, ensuring that everyone meets and maintains the expected service standards and property procedures. Moreover, you will handle direct communication and relationship-building efforts with property management to coordinate property operations efficiently.

Your daily activities will also involve managing resident requests, visitor access, and package deliveries while maintaining accurate documentation such as daily logs and incident reports. Attention to detail and proactive problem-solving will be vital to identify and address any service or performance issues promptly. Your leadership will set the tone for professional appearance, dependable attendance, effective communication, and excellent customer service within the team.

This role suits a candidate with previous experience in concierge services, hospitality, hotel front desks, or luxury residential environments, ideally with supervisory or team lead experience. Successful candidates will demonstrate strong interpersonal skills, reliability, and the ability to work independently with ownership over property operations. Furthermore, the position offers a clear path for career advancement into training, operations, and management roles within a reputable hospitality company dedicated to growing its talent pool in the Dallas market.