Concierge

Kyle, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $19.75

Work Schedule

Standard Hours

Benefits

Excellent Benefits

401(k) contributions

Paid vacation

Paid sick leave

opportunities for growth

dynamic work environment

People-first culture

Job Description

Clearwater at The Arboretum is a premier luxury senior living community located in Austin, TX, dedicated to providing exceptional care and services to our senior residents. Known for its elegant environment and a vibrant community life, Clearwater offers a comprehensive range of amenities designed to promote wellness, independence, and social engagement among its residents. As a part of Clearwater Living, our team is committed to maintaining the highest standards in service, ensuring that every interaction reflects our core values of respect, compassion, and excellence. Clearwater Living is recognized for fostering a dynamic and fast-paced work environment where associates are valued, supported, and given opportunities for professional growth. We pride ourselves on our culture of people-first and service-always, creating a workplace where every employee can thrive.

We are currently seeking a full-time Concierge to join our dedicated team at Clearwater at The Arboretum. This role serves as the first point of contact for residents, visitors, and staff, setting a warm and welcoming tone that aligns with our mission to celebrate and honor seniors. The Concierge will be responsible for greeting guests, answering and directing phone calls with professionalism, and performing administrative duties that support multiple departments within the community. As a key liaison during emergencies, the Concierge must handle situations calmly and efficiently, ensuring the safety and comfort of all community members.

The successful candidate will work Monday through Friday from 7:00am to 3:00pm, supporting not only our residents but also our management team with critical tasks such as managing visitor logs, sorting mail, replenishing supplies, and maintaining a clean and organized front entrance and lobby area. This position requires a strong commitment to providing a high level of customer service, keen attention to detail, and the ability to manage multiple responsibilities simultaneously. Clearwater Living associates enjoy excellent benefits that include 401(k) contributions, paid vacation and sick leave, and opportunities for career advancement. If you are passionate about serving seniors and thrive in a collaborative, supportive environment, this role is an excellent opportunity to make a meaningful impact in a beautiful, luxury senior living community.

Job Requirements

High School Diploma or GED
One year of work experience in senior living or related field preferred
Background clearances as required by government regulations
Must meet health requirements including TB
Current First Aid/CPR/BLS Certification is a plus

Job Qualifications

High School Diploma or GED required
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Job Duties

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident’s special requests
Maintain community’s lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required