Events Concierge | $21/hour

The Driskill Hotel, located in Austin, Texas, is a historic and iconic establishment known for its rich history and luxurious accommodations. As part of the Hyatt family of hotels since 2013, it stands as the flagship property of the Unbound Collection, combining historic charm with modern amenities. The hotel offers guests an immersive experience blending classic elegance with contemporary hospitality, making it a premier destination for both leisure and business travelers. The Driskill prides itself on providing exceptional service, and its team members benefit from a supportive and inclusive work environment that values diversity and professional growth. This establishment is renowned for hosting a wide variety of events, from intimate gatherings to large conventions, making it a vibrant hub of social and corporate activities in downtown Austin. Employment at The Driskill includes access to comprehensive benefits such as medical, dental, vision, and prescription insurance starting after just 30 days of employment, a 401K retirement plan, discounted room rates upon hire, as well as paid holidays, vacation, and sick time.

The role of Event Concierge at The Driskill Hotel is a unique and exciting supervisory-level position that plays a crucial role in ensuring the success of guest events held on-site. Serving as the vital link between the Event Sales and/or Event Planning Manager and the on-site meeting contacts, the Event Concierge is responsible for overseeing the seamless execution of events. This position is highly visible, requiring a detailed understanding of hotel meeting facilities, group dynamics, and event specifics to effectively address and manage special guest requests and requirements. Beyond coordination, the Event Concierge supports the event services team, primarily the banquet staff, by providing direction in the absence of the manager. This includes offering solutions to minor guest or client concerns to maintain a high standard of customer satisfaction. The ideal candidate will be energetic, creative, organized, and able to thrive in a fast-paced hospitality and event environment. Additionally, this role demands excellent communication skills, both verbal and written, and requires the ability to collaborate positively across various hotel departments and with external vendors. Flexible availability, including the ability to work on weekends, evenings, and holidays, is essential. This role not only demands operational excellence but also contributes significantly to the overall guest experience, making it a pivotal position within The Driskill’s event operations team.