Position: Café Manager
About:
The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. The Café Manager must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.
This is a retail location; applicants must have the availability to workdays, nights, and/or weekends as required.
Requirements:
Support the proper execution of all processes, systems and standards ; Ensure all deliveries are received correctly and logged; Maintain effective inventory control, storage, and rotation to minimize wastage; Manage the Café Team, ensuring they always work to the expected standards; Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate; Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required; Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained; Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
Maintain a clear, well-organized and easy-to-access Café ; Handle guest concerns regarding the Café ; Participate in regular staff meetings and training as and when required; Other duties as tasked by General Manager
QUALIFICATIONS
Minimum of high school diploma or equivalent required, some college preferred
Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
1 to 3 years’ management experience in the hospitality field preferred
Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment
ADDITIONAL REQUIREMENTS
Ability to lead, motivate and empower Team Members
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
To successfully pass health department inspections with above-average results.
Benefits: Expected hours: 25–29 per week
