Position: TikTok Shop – Customer Success Manager
About: TikTok is the leading destination for short-form mobile video, with global offices in major cities worldwide like Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. The company’s mission is to inspire creativity and bring joy through its innovative platform.
Requirements: 4-5 years of experience with technical account management, customer success, solution architecture or other relevant functions serving large enterprises; strong grasp of commerce ecosystem and architecture, expert level knowledge of system integration, familiar with integration patterns, best practices, prevalent integration products and technology stacks, hands-on experience with REST-ful, SOAP and other styles of integration; experience working with cross-functional teams to develop roadmaps and supporting process improvements; strong communication skills, with the ability to work with internal/external senior stakeholders
Benefits: medical insurance, dental insurance, vision insurance, 401(k) with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, 10 paid holidays per year, 10 paid sick days per year, 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
