Position: Technical Service Advisor – Remote
About: Join VXI as a Technical Support Advisor and work from the comfort of your home. VXI is looking for individuals who are natural problem solvers with a passion for technology and a knack for connecting with customers. As a Technical Support Advisor, you will be the friendly voice assisting clients with smartphones, tablets, and computers, utilizing your technical expertise and commitment to exceptional customer service to troubleshoot and provide solutions.
Requirements: High school diploma or equivalent education; Previous experience in a customer support or technical support role, preferably in a call center environment, is desirable; Solid technical knowledge of smartphones and associated applications; Excellent verbal communication and active listening skills to understand customer concerns and provide clear, concise instructions; Patience, empathy, and a customer-centric mindset to deliver top-notch customer experiences; Strong problem-solving abilities and the capacity to think quickly to find effective solutions; Ability to multitask, manage time effectively, and adapt to a fast-paced and dynamic work environment; Flexibility to work various shifts, including evenings, weekends, and holidays; Successful completion of a pre-employment assessment and background check; Able to meet a minimum typing speed of 40 WPM while talking with customers
Benefits: $17.31 per hour, Daily Pay, Company-provided equipment, Full Health Insurance (Medical, Dental, Vision), Fun Work Environment, Abundant Advancement Opportunities; Equal Opportunity Employer: disability/veteran, Cell phone benefits for employees – $25/month per line for unlimited phone, text, and data; restrictions may apply, Referral for Life Program – The referee receives a residual bonus every pay period
