Position: Support Specialist
About: Upserve by Lightspeed is a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management, and payments processing for small to midsize restaurants. They help restaurateurs thrive by providing everything they need in one place, serving over 36 million meals per month, and processing over $12 billion in annual sales. Upserve values diversity and is committed to being an Equal Opportunity Employer, striving for a team as diverse as the industry they serve.
Requirements: Customer Service experience; Restaurant experience; Professional and effective communication skills – both verbal and written; Ability to effectively interact and maintain professionalism with customers via phone and email; Ability to follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows; Ability to multitask, prioritize, and organize multiple tasks concurrently while meeting deadlines; Ability to work independently and as part of a team in a customer-driven, fast-paced environment; Bonus points for being fluent in Spanish
Benefits: 24/7/365 support, shift start times variation, working 1 to 2 weekend days
