Position: Support Specialist
About: Upserve by Lightspeed is a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management, and payments processing for small to midsize restaurants. The company helps restaurateurs thrive by providing everything they need in one place. Upserve serves thousands of restaurants, managing relationships with over 57 million active diners, processing more than $12 billion in annual sales, and serving over 36 million meals per month.
Requirements: Customer Service experience; Restaurant experience; Professional and effective communication skills – both verbal and written; Ability to effectively interact and maintain professionalism with customers via phone and email; Ability to follow through on both verbal and written instructions and effectively adhere to Upserve’s processes and workflows; Ability to multitask, prioritize, and organize multiple tasks concurrently while meeting deadlines; Ability to work independently and as part of a team in a customer-driven, fast-paced environment; Bonus points for being fluent in Spanish
Benefits: 24/7/365 support for customers, shift start times vary, second shift position with shifts starting from 11am PST to 10pm PST or 12pm MST to 11pm MST, working 1 to 2 weekend days, Equal Opportunity Employer promoting diversity in the workplace
