Position: STARBUCKS/BARISTA
About: Ralph’s, a part of The Kroger Company, is a renowned grocery store chain with over 180 locations across California. As part of the Kroger family, Ralph’s is committed to creating exceptional food experiences for its customers and fostering a diverse and inclusive work environment.
Requirements: Minimum: Excellent customer service skills; Desired: Any previous comparable experience; Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products; Collaborate with associates and promote teamwork to help achieve company/store goals; Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices; Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials; Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink; Recommend coffee shop items to customers to ensure they get the products they want and need; Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise; Check product quality to ensure freshness; review “sell by” dates and take appropriate action; Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer; Label, stock and inventory department merchandise; Report product ordering/shipping discrepancies to the department manager; Stay current with present, future, seasonal, and special ads; Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines; Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair; Notify management of customer or employee accidents; report all safety risks, issues, or illegal activity, including robbery, theft, or fraud to store management; Ability to work cooperatively in a high-paced and sometimes stressful environment; Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner; Ability to act with honesty and integrity regarding customer and business information; Ability to follow directions and seek assistance when necessary to resolve customer and business issues; Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults; Must be able to perform the essential job functions of this position with or without reasonable accommodation
Benefits: Opportunity for career growth, Diverse and inclusive work environment, Employee discounts, Comprehensive training programs
