Position: Server job
About: The Hilton Garden Inn Raleigh-Durham/RTP is currently hiring for part-time Servers. The persons hired for these positions will work every other weekend and will need flexibility to work AM or PM shifts. PRIMARY PURPOSE: To provide quality service to hotel restaurant customers by providing prompt and courteous food and beverage service. RESPONSIBILITIES: – Meets and exceeds customer and team member expectations by providing service and teamwork – Provides prompt, courteous service by bussing, serving, and setting tables – Accurately records, pre-checks, and picks up all food and beverage orders – Serves customers their food and beverage orders in a prompt and courteous manner – Sets tables as needed prior to customer arrival – Contributes to customer satisfaction by attending to restaurant customer needs – Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required – Informs host/hostess or manager of any customer dissatisfaction – Ensures that the breakfast area/restaurant is in the proper condition for the arrival of customers – Verifies workstations are stocked, neat, and orderly – Checks the overall condition of the dining room, ensuring its readiness for customers – Stocks breakfast bar items such as cereal, breads, muffins, etc., and other cold items and assists the cook as needed in the setup of hot dishes – Processes customer restaurant bills promptly and accurately – Sends all room charges immediately to the Front Desk for posting – Inquires into the level of satisfaction experienced by the customer; attempts to rectify any complaints and/or refers them to the manager – Issues customer bills in accordance with the hotel’s policies.
Requirements: At least 1 year of restaurant serving experience required; Must be flexible in work hours to accommodate last-minute changes in scheduling; Must have strong interpersonal skills to engage and interact with associates and guests; Must be able to stand for long periods of time; Displays working knowledge of cash register to ring up bills; Ability to accurately handle cash, credit cards, and checks; Ability to add, subtract, multiply, and divide numbers
