Position: Senior Manager Customer Care
About: We are looking for a Full-Time Senior Manager Customer Care & Social Media Support to lead our Customer Care team in Stafford, TX. Our team is dedicated to providing exceptional customer service and creating a positive customer experience with every interaction.
Requirements: High school diploma or equivalent required; 7+ years’ experience leading a call center operations team at a Supervisor or Manager level with a minimum of two years’ experience leading a Services team at a Senior Manager or Director level; demonstrated experience managing a social media and chat function within a call center operation required; demonstrated ability to effectively drive employee performance improvements; proficient in the tactical use of core platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.) and social media listening platforms, dashboards, publishing tools & content; excellent verbal and written communications skills; attention to detail with strong project management and prioritization skills; advanced Microsoft Excel skills
Benefits: medical insurance, dental insurance, vision insurance, paid time off
