Position: Salesforce Omnichannel Administrator
About: The Salesforce Omnichannel Administrator position is responsible for administering and maintaining the Salesforce Omnichannel and Marketing Cloud platform. This position involves collaborating with cross-functional teams of Enrollment, IT, and Marketing to ensure optimal performance and usability of the platform. The role encompasses tasks related to lead delivery from Marketing Channels to Salesforce and Marketing Cloud, workflow development, integration with external systems, and continuous improvement of processes.
Requirements: Education & Experience: Bachelor’s degree in information technology, computer science, or relevant field; Three years of experience as omnichannel administrator or developer; Three years of experience using AI Chat, Live Agent chat, Email, SMS within Salesforce platform; Three years of experience implementing full cycle projects in Salesforce Omnichannel; Three years of experience as a marketing cloud administrator or developer; Three years of experience using Journey Builder, Content Builder, and Mobile Studio; Three years of experience implementing full life cycle projects in Salesforce Marketing Cloud; Two years of experience with Amp scripting and content builder; Two years of experience in agile/SCRUM practices and associated tools (Jira, Confluence, etc.); One year of experience with Salesforce Development/Customizations (APEX, Visual Force). Salesforce Administrator certification preferred; Salesforce Omni Channel Certification is preferred.
Benefits: Competitive salary based on experience, Comprehensive well-being benefits, Opportunity to work in a diverse and innovative environment
