Position: Retail Sales & Operations Assistant
About: West Coast-based fine jewelry company is seeking a highly organized and efficient Retail Sales and Operations Assistant to join our NYC retail team. The primary responsibility of this role is to assist with all in-store operations while delivering exceptional customer service. Key duties include answering the phone, gathering client information, processing in-store purchases, fulfilling web orders, organizing inventory, maintaining tidy displays, assisting with jewelry pulls, and handling merchandise go-backs during busy sales periods. The Retail Sales and Operations Assistant will also play an integral role in shipping and receiving and will report directly to the Operations Manager. The ideal candidate is a dynamic self-starter, based in the New York Metropolitan area, and available to work weekends.
Requirements: Highly organized, reliable, and able to multitask in a fast-paced environment; 2+ years retail experience, preferably in a jewelry or luxury goods environment; Strong communication and interpersonal skills, with the ability to connect with a wide range of customers; Ability to work primarily on weekends, with flexibility in hours as needed; Experience with inventory management, Shopify, and CRM systems is a plus
Benefits: health insurance, 401(k), flexible work schedule conducive to work-life balance
