Position: Quality Manager
About: The Ritz-Carlton Charlotte, located at 201 E. Trade Street, Charlotte, North Carolina, is part of the renowned Ritz-Carlton luxury hotel brand known for exceptional service and exquisite experiences. The Ritz-Carlton sets the standard for rare and special luxury service globally, embodying the Gold Standards that drive success and distinguish it as a leader in luxury hospitality.
Requirements: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Benefits: comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
