Position: PMS PRODUCTIVITY LEAD, GLOBAL PROPERTY MANAGEMENT
About: Hyatt seeks an enthusiastic Productivity Lead to join our Global Property Management team. The Productivity Lead will be responsible for supporting hotels through the transition onto Opera Cloud PMS, ensuring smooth system adoption, coordination with vendors, and training webinars. This role involves constant communication with hotels and colleagues to provide efficient service and meaningful guest experiences. The ideal candidate should embody Hyatt’s core values and be results-driven, with opportunities for personal and professional development.
Requirements: 4+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations; 2+ years of Opera PMS and Colleague Advantage experience; Experience in delivering and preparing training; Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing; Hotel department head experience; Experience in conducting classroom training and preparing training documentation; Ability to troubleshoot and problem-solve system and business practice issues
Benefits: Annual allotment of free hotel stays at Hyatt hotels globally, Flexible work schedules, Work-life benefits including well-being initiatives, Paid Time Off, Medical, Dental, Vision, 401K with company match, Global family assistance policy with paid time off following the birth or adoption of a child
