Position: Patient Services Specialist PRN (Medical Center)
About: At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.
Requirements: Bachelor’s degree; Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical; Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations; Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security; Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; Proficiency in oral and written Spanish or Arabic; Proficiency in medical terminology; Comprehensive knowledge of physician referral protocol and hospital policies and procedures
Benefits: Competitive salary, Comprehensive health insurance, Paid time off, Professional development opportunities, Employee assistance program
