Position: Patient and Guest Relations Representative – Concierge and Volunteer Services
About: The Patient/Guest Relations Representative position at the University of Southern California provides assistance to patients, families, visitors, and colleagues regarding hospital services and community resources. The representative ensures a professional and hospitable environment while upholding service and privacy standards at Keck Medical Center. Responsibilities include maintaining lobby areas, assisting patients with appointments, and providing concierge services for various needs.
Requirements: High school diploma or equivalent; 1 year of customer service experience, preferably in a healthcare or corporate concierge setting; excellent public relations and customer service skills; excellent verbal and written communication skills
Benefits: Competitive hourly rate ranging from $17.50 to $27.01, Fire Life Safety Training (LA City) certification required, with opportunity for renewal, Basic Life Support (BLS) Healthcare Provider certification from American Heart Association, Consideration of factors such as scope of position, work experience, education/training, key skills, and internal equity when extending employment offers
