Position: Outlet 1 Barista
About: Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. When you join the family, you also get the benefit of the HEI Loves culture.
Requirements: Provide superior customer service while maintaining a clean and attractive outlet for guests.; Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests.; Prepare customers orders as requested accurately and efficiently.; Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).; Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.; Maintain the highest level of standards for all product preparation.; Clean or sanitize work areas, utensils, equipment, service stations or seating areas.; Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.; Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.; Comply with attendance rules and be available to work on a regular basis.; Perform any other job related duties as assigned.; Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.; Ability to operate a keyboard and Point of Sale procedures.; Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.; Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.; Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits: Vision, Medical, Dental, Paid Time Off, Life Insurance, Retirement
