Position: Operations Manager
About: Teleperformance is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their operations. With a workforce of over 410,000 people speaking more than 300 languages, Teleperformance is committed to supporting communities, clients, and the environment worldwide.
Requirements: Must have at least 2 years experience managing a banking program in a call center environment; Bachelor’s degree from an accredited college or university or equivalent work experience; 5-7 years of call center management experience with two years of operations management; Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements; Experience supporting operations of 500-1,000 FTE staff assigned to multiple client programs; Strong analytical skill and the ability to drive change and manage long term projects; Strong verbal, listening and written communications skills required as well as outstanding interpersonal skills; Proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Benefits: Paid Training, Competitive Wages, Full Benefits (Medical, Dental, Vision, 401k and more), Paid Time Off, Employee wellness and engagement program
