Position: Operations Manager
About: Teleperformance is a global digital business services company, delivering advanced and digitally powered services to help brands streamline their business. With over 410,000 employees speaking more than 300 languages, Teleperformance aims to be a force of good in supporting communities, clients, and the environment.
Requirements: Must have at least 2 years experience managing a banking program in a call center environment; Bachelor’s degree from an accredited college or university or equivalent work experience; 5-7 years of call center management experience with two years of operations management; Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements; Experience supporting operations of 500- 1,000 FTE staff assigned to multiple client programs with varying service level objectives, agent skill requirements and technical solutions; Strong analytical skill and the ability to drive change and manage long term projects; Strong verbal, listening and written communications skills required, as well as outstanding interpersonal skills; Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions.
Benefits: Paid Training, Competitive Wages, Full Benefits (Medical, Dental, Vision, 401k and more), Paid Time Off, Employee wellness and engagement program
