Position: Operations Manager
About: Afni is a U.S.-based global contact center company that engages with customers over the phone and through web chat for some of the world’s best companies. Their focus is on resolving issues, providing assistance, and making customers’ experiences better.
Requirements: Bachelor’s degree or 3-5 years of relevant customer service/sales experience in a call center environment; proven management/leadership experience preferred; BPO experience preferred; intimate knowledge of both inbound and outbound processes with motivational skills; proven budgetary and P&L experience; strong organizational and planning skills; strong verbal and written communication skills; ability to handle multiple tasks and work with shifting priorities; demonstrated proficiency with Microsoft Office; must be able to work flexible schedule including nights and weekends
Benefits: health insurance, 401(k)
