Position: Operations Associate, Guest Services Lead – LAGSAPTON
About: The Operations Associate, Guest Services Lead oversees the House during scheduled shifts and is responsible for the safety and operation of the facility. The Lead Associate will maintain a caring environment with guests, volunteers and other staff members. S/he is accountable for stewardship of the mission to provide comfort, care and support to children and families in Southern California.
Requirements: High school diploma/GED required; Bachelor’s degree preferred. Work experience may substitute for education.; At least 1 year of supervisory experience.; At least 1 year of experience in retail, hospitality or social services setting required. Experience with family clientele preferred.; Must be organized, focused and have a track record of excellent judgment.; Must demonstrate good customer service skills.; Must be organized and possess ability to manage multiple tasks and priorities.; Positive attitude, pleasant demeanor and appropriate dress required.; Must be proficient in Microsoft Office and comfortable using hospitality database.; Must be willing to work irregular hours and holidays as necessary.
