Position: NESD Help Desk Agent III – Charleston – SIPR
About: General Dynamics Information Technology is seeking highly motivated individuals to join their technical help desk team. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will provide support through various methods including phone, email, chat, and enterprise ITSM.
Requirements: High school diploma or equivalent; 3+ years of related experience; experience supporting classified legacy NESD Help desk; active SECRET government clearance; ability and willingness to obtain an ITIL or HDI certification within 90 days of hire; ability and willingness to work and adhere to any full-time shift
Benefits: 401(k) with company match, comprehensive health and wellness packages, paid vacation and holidays, internal mobility team dedicated to career growth, competitive salary based on experience and location
