Position: Member Contact Center Manager
About: The Member Contact Center Manager directs and coordinates the operations of the Member Contact Center, ensuring timely, accurate, and high-quality service to members. This position falls under the Member Contact Center department and reports to the Director of Branch Operations.
Requirements: Two years to five years of similar or related experience; Associates or Bachelors degree preferred; A high school diploma or GED required; A significant level of trust, diplomacy, and interpersonal skills needed; Good communication skills (verbal and written), proficiency in using general office equipment, and familiarity with MS Office software required; Physical requirements include talking, hearing, sitting, using hands, standing, walking, lifting objects up to 25 pounds, and close vision; Work environment includes typical office settings and occasional travel with exposure to various environmental conditions.
Benefits: Health, Dental, Vision, 401k, Long-term Disability, Life, Tuition Reimbursement, Paid Time Off (PTO) leave and paid holidays
