Position: Medical Receptionist
About: OrthoCincy, a premier orthopaedic practice focused on providing exceptional care to patients and visitors, is seeking a dedicated and compassionate individual to join their team in a medical office setting.
Requirements: Education/Experience: High school diploma or equivalent; Minimum one year of experience in a customer service position, preferably in a medical practice setting; Previous medical knowledge preferred; CPR/AED and First Aid certification preferred. Other Requirements: Must be customer service oriented with a team environment focus; Schedules will change as department needs change, including overtime and weekends; Weekly travel between locations. Performance Requirements: Knowledge: Knowledge of the Companies Mission, Vision and Values; Knowledge of medical terminology and anatomy; Knowledge and proper use of office equipment; Knowledge of electronic health records systems. Skills: Skilled in attention to detail; Skilled in organizing; Skilled in communicating effectively with providers, staff, patients, and vendors; Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages. Abilities: Ability to process monetary transactions and provide accurate change; Ability to work on a team while maintaining positive and professional relationships; Ability to multitask effectively; Ability to communicate calmly and clearly with patients, physicians, vendors, and staff; Ability to analyze situations and respond in a calm and professional manner. Equipment Operated: Standard office equipment. Work Environment: Medical Office. Mental/Physical Requirements: Involves sitting and viewing a computer monitor approximately 90 percent of the day; Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc; Must be able to remain focused and attentive without distractions (i.e. personal devices); Must be able to lift up to 30 pounds.
