Position: Manager, Guest Experience
About: The Milwaukee Bucks is looking for dedicated individuals who embrace diversity, equity, and inclusion in a workplace that values and encourages everyone. The Manager of Guest Experience will lead the Arena’s Guest Experience team at Fiserv Forum to ensure exceptional service and effective crowd management, delivering a world-class entertainment experience for guests. The role reports to the Director of Guest Experience.
Requirements: Minimum 2-4 years of event leadership experience in a public assembly venue; Minimum four-year college degree or equivalent experience; Positive and enthusiastic personality with a passion for the role; Strong commitment to diversity and inclusion; Outstanding communication skills, written and oral; High-level problem-solving skills; Ability to prioritize tasks effectively; Detail-oriented; Availability for major events, weekends, evenings, and holidays; Experience with databases and Microsoft Office Suite; Confident public speaker
Benefits: health insurance, dental insurance, vision plans, mental health resources, 401K with company match, pet insurance, 12 weeks of paid time off for parents, unlimited PTO, professional development through Antler Academy, employee resource groups, Milwaukee Bucks and NBA League discounts, company-paid parking and phone allowance
