Position: Mgr, Commercial, Hospitality
About: Studio Ellen is the Gate Gourmet test kitchen dedicated to menu development for United Airlines. The Studio Ellen Hospitality and Commercial Manager will report to the Global Account Director for United Airlines, with a dotted line to the Studio Ellen Dedicated Executive Chef. Responsibilities include leading the planning and execution of all events hosted in and by Studio Ellen on behalf of gategroup, and as a brand ambassador, ensuring guests are welcomed with the highest hospitality standards and overseeing the complete guest journey.
Requirements: Demonstrated ability to work independently as well as with small teams and large groups; Demonstrated ability to coordinate different stakeholders and to communicate with all management levels; Well-organized; Works well under pressure and within tight and ever-changing deadlines; Must be able to adjust and/or resolve ever-changing and last-minute arrangements and requests of events/functions; Proven experience in guest relations management, hospitality and service; Hospitality mindset with a strong attention to detail; Solid understanding of hospitality procedures and best practices, especially service; Outstanding communication (verbal and written) and interpersonal skills; Problem-solving attitude; Impeccable and professional appearance; Support and encourage teamwork
