Position: Lead Valet Attendant – JW Marriott Anaheim Resort PT/FT $20.90/HR + Tips
About: The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority.
Requirements: Education: – High school diploma or general education degree (GED) Required Licensure, Certification, etc.: – Must be at least 18 years of age – Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: – Six (6) months related experience and/or training; OR equivalent combination of education and experience Knowledge: – Must have and maintain a valid driver’s license and clean driving record Skills: – Must be able to drive manual transmission – Must be able to speak, read and write Standard English language – Must be able to read and comprehend simple instructions, short correspondence and memos – Must be able to write simple correspondence – Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates – Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form – Mathematical skills – Must be able to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money – Must be able to understand 24-hour and military time systems – Must be able to clearly understand rates applicable to time passed
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, Employees are also able to enroll in the company’s 401k retirement savings plan
