Position: Lead Network Support Specialist (RapidScale)
About: RapidScale is a growing leader in secure, reliable managed cloud solutions, providing services to SMBs and enterprises to simplify IT and drive innovation. As part of the Cox family of companies, RapidScale offers top-tier benefits, promotes work-life balance, and provides an award-winning workplace experience. RapidScale is currently looking for a Lead Network Support Specialist with a high level of network expertise to serve as the technical authority within the Managed Network Organization, delivering and supporting managed network services for external customers.
Requirements: High school diploma or GED and 7 years of experience in a related field; customer service orientation with attention to detail; experience with a ticketing system and managing a ticket queue; ability to solve complex technical problems independently and escalate when necessary; exceptional analytical and problem-solving skills; ability to manage escalations effectively; extensive technical knowledge of network hardware, protocols, and Internet standards including routers, switches, firewalls, VPNs, and QoS; proven experience with network switching, security, wireless, and routing equipment.
Benefits: paid time off, paid holidays, bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave
