Position: Ice Cream Ben and Jerry’s Flagship Scoop Shop Assistant Manager
About: Ben & Jerry’s is a renowned ice cream company that was founded in 1978 in Burlington, Vermont, USA, by childhood friends Ben Cohen and Jerry Greenfield. In 2000, Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever, maintaining a unique governance structure focused on advancing social missions. The brand is recognized for its commitment to social, product, and economic missions, with a strong emphasis on quality ice cream and social justice initiatives.
Requirements: 3+ years’ experience in the hospitality industry or customer service, with additional experience supervising staff in a retail or food service environment; flexible work hours including nights, weekends, and holidays; experience in a high-volume, fast-paced retail environment; proven ability to lead people through motivation, development, and inspiration; strong accounting/finance experience and understanding; excellent communication, interpersonal, and decision-making skills; experience in handling customer complaints and providing effective guest service recovery; strong follow-through, organization, and time management skills; strong project management skills and problem-solving ability; ability to handle stressful situations calmly and react in emergency situations; highly professional, patient, energetic, team-oriented individual with a positive ‘can-do’ attitude and a strong commitment to outstanding customer service; self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs; computer proficiency, especially in Excel, Word, Outlook; valid driver’s license; physical ability to handle oversize merchandise, bulk containers of ice cream, supply orders, general cleaning and maintenance, and standing for long periods of time
Benefits: 401(k), flexible work schedule, health insurance
