Position: Host/Hostess
About: Millers Ale House is a fast-paced and fun restaurant environment where guests are welcomed with warmth and excellent service. The establishment values integrity, excellence, and a commitment to doing what’s right.
Requirements: Showcases a warm, upbeat, and energetic demeanor to Guests; Arrives to work on time as scheduled and ready to work; Follows Millers Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out; Greets Guests in a warm and friendly manner while also acknowledging all Guests that are within five feet of their location; Seats Guests based on their seating preference when possible; Rotates seating with different servers to ensure even workloads for Servers, as well as ensure prompt service; Provide departing Guests with a warm salutation thanking them for their visit and inviting them to return; Supports Service Team Members in bussing dishes, sanitizing, and resetting tables on an as-needed basis; Supports other front of house Team Members to ensure that all Guest requests are fulfilled promptly; Manages the placement of Guests within the entrance area for enhancement of Guest experience and ensures the safety of all Guests and Team Members; Provides accurate wait times to Guests and recommends waiting options, e.g., seating at the bar; Answers incoming restaurant calls in a friendly, professional manner; Maintains a neat and organized workstation and entrance area; Completes tasks included on the Host opening and closing sidework charts; Ensures restrooms are clean, tidy, and stocked; Communicate with fellow Team Members and Management to keep one another informed; Ensures side work has been completed and stations are properly stocked; Notifies Management immediately of any potential issue with Guests, Team Members, and/or long wait times; Washes hands every 20 minutes throughout the shift; Maintains clean and sanitized work areas; Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard; Supports other front-of-house functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience; Exhibits friendly disposition and attentiveness to Guests; Positively communicates with other Team Members and Management to keep one another informed; Provides exceptional service throughout the entire shift; Possesses strong communication skills and the ability to work alone as well as with a team; Ability to multitask and work in a fast-paced environment; Willingness to complete all tasks to ensure Exceptional Guest Experiences; Basic reading and handwriting skills with the ability to operate the restaurant’s front door seating software; Must be a minimum of 18 years of age unless otherwise dictated by state law; Sets up Team Members for success at shift change; The Host/Hostess is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation. Physical demands include: Remains standing and walking for extended periods; Reaching, bending, squatting, and lifting, up to 20 lbs., for short distances; Ability to work with varying noise levels; Ability to frequently communicate and timely exchange information with Managers, Team Members, and Guests in a fast-paced, high-stress environment.
Benefits: 50% dining privilege, Fast-paced, fun environment, Open-door communication, Ability to advance your career, Health Benefits
