Position: Front Office Manager
About: We are seeking an experienced and dedicated Front Office Manager to oversee the daily operations of our hotel’s front desk. The ideal candidate will have strong leadership skills and a passion for delivering exceptional guest experiences. This role demands a proactive approach to guest relations, efficient front desk management, and maintaining the highest standards of hospitality.
Requirements:
Proven experience in hotel management or a similar role within the hospitality industry.
Strong knowledge of front desk operations, including guest services and night audit processes.
Excellent customer service skills with a focus on enhancing guest relations.
Proficiency in using hotel management software and phone systems.
Bilingual abilities are a plus, enabling effective communication with diverse guests.
Strong leadership qualities with the ability to motivate and develop team members.
Attention to detail and organizational skills to manage multiple tasks efficiently.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Responsibilities
Supervise and coordinate front desk activities, ensuring efficient guest check-in and check-out processes.
Manage guest relations by addressing inquiries, resolving complaints, and providing personalized service to enhance the guest experience.
Oversee the scheduling and training of front desk staff, fostering a positive work environment that encourages teamwork and excellence in customer service.
Maintain accurate records of room availability, reservations, and billing information.
Conduct night audits as required, ensuring all financial transactions are accurately recorded and balanced.
Implement hotel policies and procedures to maintain high standards of service quality.
Collaborate with other departments to ensure seamless communication and coordination for guest services.
Utilize phone systems effectively to manage incoming calls and assist guests promptly.
Monitor performance metrics related to guest satisfaction and take corrective actions when necessary.
Benefits:
Competitive Pay
Employee discount
Paid time off
