Position: Guest Services Agent
About: Naman Hotels, a leading hotel management company, is currently seeking a Customer Service Agent to join their team. The company provides ample opportunities for growth and success in the hospitality industry, emphasizing personal development and employee achievement. Benefits include annual increases, paid time off, hotel discounts, medical, dental, and life insurance coverage.
Requirements: Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management; ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision; ability to accurately compute and manipulate mathematical calculations; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger; ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once; punctuality and regular and reliable attendance; interpersonal skills and the ability to work well with co-workers and the public
Benefits: annual increases, paid time off, hotel discount, medical insurance, dental insurance, life insurance
